Shipping policy

All watch orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be handled on the next working day. Shipping fees are calculated at checkout based on destination and shipping method. Estimated transit times after dispatch are 7–15 business days for standard shipping and 3–7 business days for expedited shipping. Once dispatched, you will receive an email with tracking information to monitor your parcel.

We securely pack each watch with protective packaging to help prevent damage during transit. International shipments may undergo customs inspection, and buyers are responsible for any import duties, taxes or clearance fees imposed by local customs. Delivery delays may occur due to customs, weather or carrier issues beyond our control.

Please inspect your package upon arrival. If your watch arrives damaged or defective, or you receive the wrong item, please contact us immediately at stedeatklxtg@outlook.com with photos so that we can evaluate the issue and make it right. For return instructions, please see our Refund Policy. If tracking shows your parcel as delivered but you have not received it, please contact us at stedeatklxtg@outlook.com with your order number. We will investigate each report with the carrier before deciding the outcome and contact you with the next steps. We reserve the right to update this shipping policy without prior notice.